There are various reasons why an order needs to be canceled. As a seller, we all know that sometimes, canceling an order is a good thing. There are apps in Shopify that would determine if a transaction is fraudulent or not. There are also times on where you can’t complete a sale with a buyer – for example, the item is damaged, or you have fewer items in stock than you thought, you can always cancel.
After you cancel the order, your customer will automatically receive a message that their order is canceled. You can cancel an order if you have not collected payment for the order yet or if you have collected a payment, but no items have been fulfilled. If you cancel an order that has been fulfilled, then you need to cancel the fulfillments manually or you can also discuss this with your buyer.
Cancel an Existing Order
1. What you need to do first is to access the Shopify Admin. Login to your Shopify account at http://www.shopify.com.
2. Once you’re in, click the Order section on the left side to access all the orders that were placed on your store.
3. Click on the order that you wanted to cancel.
4. Make sure to double check on this order. Please be advised that once the order is canceled it can’t be reinstated. On this example, we have an order that is still unfulfilled and unpaid. What you need to do next is to click the More Actions drop-down and select Cancel Order.
5. On the Cancel Order window, you should see all the items that were ordered. You can zero out the items that you will not refund. You should also see the total amount that will be refunded in this area if the order was paid. Just click the Cancel Order button to proceed with the cancellation.
You should see a prompt at the bottom saying that the order is already canceled. A Cancel Status will also be added on the order status located on top.
When you go back to the orders page, you will see that the status has not changed but the order is now in red color and the total amount is already crossed out.
So now your customer will receive an email regarding his order and it is up to you if you would want to personally email the customer about this. And that ladies and gents are the steps on how you cancel an order on Shopify.
Want us to walk you through it? Watch the video here!
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